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Let me preface by stating that we at SoCal Motorsports have worked very hard these last three years to gain respect and to cement our name in the aftermarket parts industry. We have tried to maintain the highest level of customer care and satisfaction possible. However, we knew early on that without a fully functional website catered to meet our customers’ needs we would eventually fall well short of our customer service goal. It didn’t take too long for us to reach the proverbial “glass ceiling.” And let me tell you, it sucks staring up at our more tech savvy competitors. All the while knowing exactly what it would take to get to that level.
Since we started dealing with your company in 2005, we’ve been met with nothing less than the same professionalism and efficiency we strive to attain. Emails and phone calls are always returned, and questions, no matter how idiotic they may be, are always answered in a classy, non-condescending manner. You’ve taken the initiative to educate your client (SoCal Motorsports), and just about every other company we’ve dealt with in these last three years has purposely kept us in the dark just to maintain our reliance on them. We attribute this difference in business philosophies to your ability to keep your clients happy.
Although the site has not yet gone live, we just wanted to say thank you for a job well done. We look forward to continuing our relationship well into the future.
-- John Dechene
Owner of SoCal Motorsports
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